Cognoplex Inc.

What do we do?

Solutions Analysis and Design

Our initial step is to analysis where you are and where you want to go. It is critical to be very clear on the final target.
We will work with your team of subject matter experts to review each business area to:

  • Gather requirements
  • Identify any gaps in functionality
  • Research remedies with third-party add-ons, customisations, or business process changes to fill the gaps
  • We document everything and provide you with the documentation
  • This helps us understand why and how we setting up your system and we have made certain decision, modified your system for future reference
  • Understand your business
    • If we do not understand your business, how can we provide guidance.
    • Keep it simple.
    • Remove the acronyms that have taken over the software and business world. Alphabet soup.
  • Review and question your business processes. Can we improve, streamline your business.
  • Adding software to a bad business process only creates bad data faster.
  • We take it slow. We implement in phases; we include your team.

Development

We do our best to limit the number of customisations to your system, but this is not always an option. In the situation where customisations are required, we will analysis the changes, discuss them with you and document how the modification will be developed.
This documentation will always be provided to our customer.

Testing of Development

Cognoplex provides software development services to improve business efficiencies for Dynamics 365 Business Central/NAV customers. We offer integrations to connect your systems with popular third-party software, app development to meet your specific needs, and custom development for improved business processes.

Gain the most value from your ERP solution

Microsoft Dynamics 365 Business Central/NAV is a highly configurable, flexible system.

However, there are times when customers seek specific functionality that is not available in the base system. Added functionality can help them respond faster to customers, adapt to changing markets, integrate with other applications, and access additional information for better decisions.

When customers request customization, our first step is to ensure that they benefit from the rich functionality already in their Business Central/NAV ERP (users may be unaware of its capabilities). Often a slight change in a business process might resolve the issue without customizations. If these options can’t provide the desired outcome, we’ll check if any third-party add-ons fill the gap.

After determining that an adequate solution does not already exist, we proceed with custom development. For transparency, we always include documentation of the changes that were made. This documentation is included to provide everything that a Business Central/NAV technical resource would need to know to maintain or modify that customization.

“In a world woven with code, every keystroke is a beat in the rhythm of progress, transforming the complexity of technology into the simplicity of everyday miracles.”

We also understand that every client’s organization may have different resources and skills.
Some may have experienced resources and need fewer hours, while others may need more guidance and hand-holding. Either way, we’ll provide solid support to help you achieve your project goals.
We recommend a straightforward approach using best practices to ensure we bring your system operational while minimizing disruptions.

It’s all about teamwork

Our experience implementing hundreds of successful projects informs us that it is all about teamwork from both the client and our technical team. The Cognoplex implementation team brings high-level project management skills and an understanding of business processes to your project to ensure a successful project launch.
Our consulting team are excellent listeners who communicate well, so there is a clear understanding of your requirements. We recognise that the employees in your organisation who do the day-to-day work know where the process gaps are. We work as a team with your people to create a business system that works for every department.

Implementation

We create an implementation project plan covering:

  • The Dynamics 365 Business Central/NAV software recommended
  • Suggestions on third-party add-ons and/or customisations
  • Work with your internal infrastructure team to determine hardware or software needed
  • Evaluate training requirements
  • Support options
  • A task list of the work into distinct phases, if applicable
  • List of personnel required from client and vendor teams
  • Data Conversion
  • A proposed project schedule

Flexible implementation plans to fit your needs.

We know how to implement Dynamics software

Training

Training is a critical step in the implementation of a new software system. New software can sometimes be overwhelming for even the most experienced employee and we understand the importance training as a means to empower your employees and give them confidence.
We work with your team to determine the best training option that caters to different learning styles or circumstances. We use your data and tailor the training to address topics that are specific to your business needs.
We firmly believe in the train-the-trainer approach. This approach provides the most benefit to our customers. We train your key employees, and they train your remining staff.

The benefits of this style a three-fold:

  1. The knowledge stays and builds in your organization.
  2. Your dependence on us is reduced thereby reducing additional training and support costs.
  3. Your key staff can better monitor other employee progress and need for retraining.

However, each organisation is unique and we will work with you to provide you with the best training options to meet your needs.

Support

We will always be here to support you. Your support calls are answered by a real human. And we will always do our best to respond as quickly are possible.
Since we document all our of implementations, we can quickly review the documentation and respond to your needs.

Once implemented, our expert support staff will provide ongoing training and issue resolution so that anytime there’s a question about how something works, we’re just a phone call or email away.

We take the long view when it comes to supporting something as essential as your business system, the heartbeat of your organisation.  

We make sure there are training options available to ensure your people know how to use the ERP system. Training cuts down on processing errors and reduces questions to clarify functionality.  

That said, we know from experience that most clients, if they encounter a problem, simply want to be able to pick up a phone and pass the problem onto their Business Central/NAV partner.

That’s the approach we take with our clients. If something happens, you simply call or email us. From that point forward, we’ll take the ball. If it’s a problem we can solve on our own, we’ll do so. Otherwise, we’ll coordinate activities with your staff, contact Microsoft on your behalf, and ensure the issue is resolved to your satisfaction.

Rescue & Revitalisation

So, this is the ugly stepchild no one ever wants to talk about. But unfortunately, in our software
implementation world it exists way too often.

If you are in a situation where your existing implementation has gone horribly wrong, we are here to assist you.

Partially or badly implemented systems tend to be more complex than brand new implementation.

Most organisations in this situation are struggling to run their operations with bad data.

Re-engineering your business software while you continue to work on it and clean up existing bad data is an area that we (unfortunately) have become experts at.

Upgrades

If you are looking at upgrading from version of Dynamics NAV to Dynamics Business Central. Cognoplex can provide this service for you.

We will review your existing process and map them to the new processes. An upgrade is not just a process of moving your data from an older version to a new version.

Over the years not only has Microsoft software evolved, but so has your business.

  • Are your business processes still relevant?
  • Is there still a need for original customizations?
  • Can we do things differently?